Return & Refund Policy

This policy applies to customers of Tails & Coffee who purchase products through our website or mobile app.

Cancelling Orders

To cancel unshipped orders, go to My Orders and select Cancel, or email You can refuse delivery for shipped orders.

Returning or Exchanging Items

Contact us within 7 days if your item is damaged, defective, incorrect or lost in transit and we will assess the situation. Different products have different return policies stated on their product page - read these carefully as they may differ from this general policy.

To return or exchange, email or call +91 9205553533. Items must be unused with tags and original packaging. Open food packets cannot be returned. All accessories must be included. Sale items are not eligible for return.

If approved, you will receive a refund confirmation within 48 hours. Refunds only apply to product cost, not shipping fees.

Refund Method

We will refund via the original payment method once we receive and inspect the return. This usually takes 2-3 business days after receiving the item.

Shipping Fees

You are responsible for return shipping costs unless the return is due to our error. We do not refund original shipping fees for items returned due to buyer error.


If you would prefer an exchange, please mention this upon initiating your return. We will send the replacement once we have received and verified the return.

Damaged or Defective Items

Please notify us within 24 hours if you receive a damaged or defective item. We will provide a prepaid return label and replace damaged items at no extra cost.

Sale and Clearance Items

Discount, promotional, and clearance items are non-refundable. We make occasional exceptions if there is a product defect.

Contact Us

If you have any questions, please contact:

Tails & Coffee House No- 453, Sector 31,
Gurugram, Haryana 122001 Email: Phone: +91 9205553533