Shipping and Delivery Policy

This Shipping and Delivery Policy applies to customers of Tails & Coffee who purchase products through our website or mobile app.

Delivery Process

Upon placing an order, we will process it and inspect the products to ensure quality. The order will then be packed and handed to our delivery partner for prompt delivery.

Product Packaging

We pack products in corrugated boxes or courier bags with additional filling to prevent damage. Please refer to our Returns Policy if you receive damaged items.

Shipping Locations

We deliver across India.

Order Tracking

You can track your order status by clicking "My Orders" on our website or app.

Estimated Shipping Time

We dispatch most orders within 1 business day.

Multiple Shipments

If you order multiple products, your order may be shipped in separate parts.

Shipping Charges

Orders over Rs. 500 qualify for free shipping. Orders under Rs. 500 incur a shipping fee of Rs. 69. This fee is non-refundable for returned orders originally under Rs. 500.


Any disputes arising from this policy will be dealt with exclusively by the competent courts in Gurugram, to the exclusion of other courts.


If disputes cannot be resolved amicably, arbitration will be conducted in Gurugram per the Arbitration and Conciliation Act, 1996. Indian law will govern proceedings.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Tails & Coffee House No- 453, Sector 31,
Gurugram, Haryana 122001 Email: Phone: +91 9205553533